Customer reviews of Herts Autos Ltd

By Zeshan A on 08 June 2018 | Verified purchase

Excellent customer service. Got the car ready for us. Spoke in a very professional and polite manner. Amos helped us in getting our Juke and even sorted the minor scratches on the bonnet. Will buy again in future

By Anonymous on 26 October 2021 | Purchase not verified

car buying made easy . car was as described , we were able to agree on price and drive the car away same day . will definitely recommend

By Liam F on 23 September 2021 | Purchase not verified

Great communication from the beginning to end very knowledgable highly recommend

By Natasha P on 22 September 2021 | Purchase not verified

Do not repsond to communication, which is basic manners and courtesy, not to mention customer service

By Josh A on 10 September 2021 | Purchase not verified

Can’t thank the guys at Herts auto enough. Really happy with my new purchase. From sourcing, to arranging finance and delivery the car To me . Made things soo much easier for me, much appreciated!! And will be back for my next car in the near future

By Anonymous on 10 September 2021 | Purchase not verified

Bad communication to us and our finance company. Travelled 5 hours as we were suggested the car would be ready to be told over the phone when we were in the area that the car would not be ready at all for that day. Finance company have tried to get back in touch since and still can’t. Had no communication for when we could come back to see it. Seemed uninterested in selling the car, very disappointed. Do not recommend.

Reply from Herts Autos Ltd on 10/09/21

As much as we’d like to make a sale, safety of our customers comes first . Unfortunately the car wasn’t ready on the day you said you’d be in the area visiting another dealer. We don’t compromise on the safety and quality of our cars, Apologies for any inconveniences, we will work on communicating better .

By Anonymous on 01 September 2021 | Purchase not verified

Paid a deposit on monday and was able to collect the car the following day. My car was as described , very pleased with my entire experience at herts autos

By Anonymous on 01 September 2021 | Purchase not verified

These guys made my experience buying my Audi very easy. Finance was arranged before collection , the car was looked over and spotless when I went to collect . Communication was good every step of the way .

By Lawless O on 31 August 2021 | Purchase not verified

Very happy with the C Class I bought and great service delivered by the members working there. 6 months warranty and no headache

By Anonymous on 25 August 2021 | Purchase not verified

communication is not their strongest point. I was really interested in on of the cars but it's impossible to get through. Every time they promise to call back - do not expect a call back. Well, I hope I'll find a car somewhere else and Herts Autos will improve their communication with the customers.