Customer reviews of Herts Autos Ltd

By Anonymous on 06 November 2024 | Purchase not verified

Recently bought an A4 from Herts Autos, and had it delivered due to living some distance away. Had a great experience dealing with them, delivered quickly and the car is in great condition, exactly as advertised and came with full service paperwork and checks done. Made the whole experience really easy. Couldn’t be happier.

By Petr Z on 19 June 2024 | Purchase not verified

Amazing service from start to finish got a bit lost making my way to herts autos but never the less made it to see a well presented audi a5 coupe they had in stock was looking for this spec and mileage for around 4 weeks when i came across it i called and made an appointment for a viewing on turning up they handed me the keys and allowed me to look over the car with no one breathing down my neck also allowed me to take it for a drive and all seemed well they provided me with all documents for the vehicle which all checked out and they had put a fresh mot and had serviced the car which was great. It was a smooth transaction and will definitely recommend hope to use them again in the coming future.

By Thomas H on 27 May 2024 | Purchase not verified

Very good service thank you

By Natasha P on 16 May 2024 | Purchase not verified

Do not repsond to communication, which is basic manners and courtesy, not to mention customer service

By N W on 16 May 2024 | Purchase not verified

I'm never one to leave reviews or tarnish company's reputations but do you know what after todays experience its deserved. Saw a vehicle on their website looked a million dollars on the pictures, looked in a well presented environment and the exact spec and colour I've been looking for, thought yes this is the one studied all 64 pictures and it looked very tidy indeed! Phoned up reserved the car left a deposit and drove 2.5hours to the dealership first thing Saturday morning very exited to be driving my new family car home.When we arrived alarm bells started ringing straight away it wasn't the nice dealership or car pitch I was expecting but rather more like a farm yard with cars with no prices on etc. All the cars that are pictured in what looks to be a nice respectable showroom is infact a shed with a tiled floor..anyhow never mind I'd come to look at the car not the premises. The lad unburies the vehicle out from the back to let me have a look around it and wow oh wow what a dog it is in person. Not a single panel without a scuff or scrape that's been touched in by hand with a white paint pen (these can't be seen on the pictures) all 4 diamond cut wheels sanded and spray painted with silver paint again this can't be seen on pictures they just look in great condition but in person what an eye sore. Any how work my way around the car find drivers front tyres bald, interior looks like 2 alligators have been fighting inside not a single plastic panel inside undamaged. What a joke. Anyhow thought I'd look at the pano roof and notice a 2" tear in the black headlining. That was it final straw door closed and straight back in the office to request a refund on my deposit. 26.5k for a vehicle and 5 hours of my day, £80 fuel wasted to come and view a dog what could have been avoided with honest pictures and description. Went to view another same spec same colour on the way home from a proper dealership, beautiful example bought it on the spot and cheaper too. To say I was cross driving home is an understatement. Buyers beware !!

Reply from Herts Autos Ltd on 16/05/24

Thank you for taking the time to write this review, firstly would like to apologise for your experience with us . Just to touch on some of the comments made, After conducting a comprehensive examination of both the car's interior and exterior, I regret to inform you that I was unable to identify any of the issues you mentioned, such as bald tyres and damaged interior . The only flaw I found was a slight crease in the headlining. It is important to note that this is a used car, and as such, minor wear and tear are expected, unlike a brand-new vehicle. We can confirm not one panel has been touched up as you mentioned . The alloys wheels have been professionally diamond cut with invoice to confirm this . When advertising our cars we take over 60 plus images (interior& exterior) to be as transparent as possible with our customers. Any defects would most likely show on show up on one of these images as we don’t use any special effects or filters. Yes we operate on a converted farm land to facilitate our use. We have 3 indoor units , one being our showroom to serve customers come rain or sunshine. At Herts Autos, we place great emphasis on customer satisfaction, as evidenced by our positive reviews from previous customers. This is not an accurate and unfair review, but your comments have been noted. We will keep striving to better our products and service thank you

By Anonymous on 16 May 2024 | Purchase not verified

We made an appointment to see the car today. And if there is no problem with the car we would buy it. We said this on the phone. We took a taxi to work because we sold our old car. (Taxi fare is £200 round trip)Anyway, we got out of the taxi and went inside to look at the cars. He said the cars were given a deposit, he apologized. I need to see the car I made an appointment with first. If I don't buy at my appointment, the next person after me, the depositor, can buy the car. This is the moral behavior that should be. Is not it right? This is not an auction. The price is already fixed.Have I come all this way for nothing? Herts Autos should have said: This car has an appointment. I can take your deposit after the appointment.But instead he chose to victimize us. £200 of my money wasted in vain. Very immoral behavior.

Reply from Herts Autos Ltd on 16/05/24

Apologies you had such experience with us , we will work on improving our service thank you.

By Anonymous on 16 May 2024 | Purchase not verified

So i bought a bmw from herts drove it on the motorway and the next day the engine light came up . I made the dealership aware and they seemed co operative . I had an operation and had to wait a few days to take the car in for inspection. I took it to there garage which was a terrible experience they said it was fixed i came back and the same light was there i then had to wait a further 3 days baring in mind this vehicle is less than two weeks old. So after all the hasstle they returned my car with a scratch on the bumber a nail in the tyre and 2 miles worth of petrol. I bought this to the dealership attention and i was dealt with as if im the issue and fobbed of. I then decided to return the car as i couldn’t deal with the amount of stress the car was beginning to cause. I returned the car and it took 8 days for me to get my refund . I had to call back the manager * Personal information removed by Feefo * which he proceeded to tell me i was rude and problematic. I had been super patient with him and his staff during the whole experience and to be spoken to in that manner was unfair and unacceptable. I warn guys to stay away from this dealership there garage they work with have no clue and are incompetent along with the dealership very disappointed and will be taking things as far as i can

Reply from Herts Autos Ltd on 17/05/24

We empathise with your frustration regarding the EML appearing on the dashboard. We prioritise preparing cars to high standards and offering excellent aftercare service. In the event of any issue, our goal is to resolve it swiftly and efficiently. Despite an unsuccessful repair attempt, you were provided with two options: another attempt at rectification or a full refund, which you chose. We promptly processed the full refund on the same day the car was returned, along with providing a receipt. We kindly ask for respectful treatment of our staff.

By Prince M on 24 March 2024 | Purchase not verified

Very satisfied with the service rendered and their support during the payment process. I got a lovely car for a reasonable price and will be buying from them again Don’t let other people’s negative reviews put you off. Visit them and experience things for yourself I highly recommend them

By Paul C on 04 November 2023 | Purchase not verified

Purchased a low mileage c63s which took time to find but herts autos had what I exactly wanted, such a easily purchase from start to end the guys down there were spot on and left me alone for me to do my own checks which was faultless. Thanks boys making my purchase so easy definitely recommend

By Stacey M on 09 October 2023 | Purchase not verified

Enquired about car , but couldn’t get to Herts autos till the following week. I was offered a walk around video to help with my decision. Then paid a deposit down as it was happy with video. Also had the car delivered to my home address which was very convenient. From first point of contact to having the cat delivered , it took Herts autos 1 day for the whole process . Happy to say the car was as described and I’m enjoying my new Audi